An AI agent is software that uses a language model to decide which step to take next, then calls your tools to take it. In practice that means work like reading an invoice and entering it in your accounting system, enriching a new lead and assigning it to the right salesperson, or drafting a weekly report from three different data sources.
We start with one process that is repetitive, rule-heavy and expensive in staff time. We map how your team does it today, build an agent for that one workflow, and run it with a person approving each action until the results are reliable. Then we widen its permissions or move to the next process.
Agents work best with clean data and clear reporting, which is where data analytics comes in. For customer-facing conversations, start with an AI chatbot.